I recently had the pleasure of selling a car to David James Limited. I know pleasure is an odd word to use so I will try to explain.For most of us outside the motor trade, buying or selling a car seems like entering a shark pen with raw tuna strapped to your foot; there are no shortage of those out there to pull your leg. But I found the experience with David altogether different.From the off he was straightforward and sought to explain the process that he undertook and what any implication may be. He encouraged me to research his business – typifying an openness that carried on throughout our discussions. His opening price didn’t vary in later discussions, he simply said that if my car is what I said it was then that is the price he would pay. He then did thorough diligence but was never pernickety; I didn’t ever get annoyed with him or his representatives. In the end there were no surprises, simply a transaction that went as smoothly as I could wish.I know not everyone will have the same experience as me. I also know that my experience leads me to believe that one would be much less likely to have a bad experience, certainly a surprise one, from people who are straight up. And my experience was that this is how this business operates.So, you might have guessed, it was good for me. The most important way I can say this is that when I am next in the market for a nice vehicle, here is the first place I’ll look.