Complaints & Feedback

At David James Limited we strive to constantly develop and improve the service we provide to our customers. We always welcome feedback, If you would like to support our development, please do so by emailing

If we have not met your expectations and you’re not happy with the service we have provided then please accept our sincere apologies. By making a complaint, you’re giving us the opportunity to investigate and improve our services for you and for everyone. You can raise a complaint about any of the services you have been provided with by David James Limited which include but are not limited to:

  • Vehicle Complaints
  • Finance Complaints
  • Service & Aftersales Complaints
  • Data Complaints

You can contact us about your complaint by telephone, email or post:

Call us: 0191 266 1457
Email us:
Write to us: David James Limited, Bapty House, Front Street, Benton, Newcastle Upon Tyne, NE12 8AE

We will answer any complaints as quickly as possible but always within eight weeks. If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at